If you have some users that don’t require access to your Jira at the moment, you can deactivate them. How to deactivate users in Jira Service Management Go to the People section, find the user you want to remove from this Project, and click Remove next to their name. Go to the necessary Project and choose Project settings in the left sidebar.Ģ. In case you’ve added the wrong user to a Project, you can remove them. You may change this setting to your discretion once the import is complete. Scroll to the bottom of the page and in the Contact section select Anyone.Ītlassian will automatically save the changes. For all Classic Jira Service Management projects, you must choose the Service Desk Team role to enable the users to manage this project.Īlso, every user must make their email publicly visible for the time of migration. Click the Add people button and input the info of the necessary users to invite to them this project. Click on the necessary Project and go to Project settings People.ģ. Go to Settings > Projects to see the whole list of your existing Jira Projects.Ģ. Now that you’ve created all the necessary user profiles, you can invite them to the corresponding Projects.
How to invite service desk users to projects in Jira Remember that the invitation will expire 7 days after it was sent.
Each user must accept the invitation sent to their email to activate their profile in Jira. This will take you to a new pop-up window where you can provide up to 10 email addresses of the users you want to migrate, and also set their roles, permissions, add them to Groups, and even create customized invitations. In the upper right corner, click Invite users.ģ. To add users to your Jira, follow these steps:Ģ. To invite the team on the Project, first of all, you have to create the necessary users in your Jira Service Management account. all necessary users in Jira Service Management have activated their accounts.all necessary users have Service Management Team permissions.service desk teams have access to the target project in Jira Service Management.user emails in source help desk and Jira Service Management are an exact match.To migrate to Jira Service Management you need to make sure that:
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